Magic Moments First Time Buyers Guide To Sex Toys
If you are new to buying sex toys, after 25 years of selling sex toys to over 1 million customers, we have a pretty good idea of most questions first time buyers have. However, if you have a question which is not shown here please feel free to contact us in complete confidence for a prompt reply to your query.
How Secure Is Your Site If I Order?
We use the latest industry standard software to ensure your details are fully secure, for you to order in complete confidence. When you have selected the products you wish to order and added them to your shopping basket, then proceed to checkout our secure server encrypts ALL INFORMATION, including your credit or debit card details BEFORE it is sent over the internet using the latest industry standard SSL. For more detailed information on your security, please visit our security page
As A First Time Buyer, What Type Of Sex Toys Should I Buy?
With many thousands of cheap sex toys available on our website, it can be a daunting task choosing the right sex toys to satisfy your needs, so we have created a sex toy guide to help you make the right choice.
Will Any Purchases I Make Be Totally Discreet And Confidential?
ABSOLUTELY. Your order and enquiry is treated with complete discretion. We have built our reputation over 25 years on being totally discreet and always treating your details as completely confidential. You can order with complete confidence.We pay just as much attention to the delivery of your order too, sending your order in a strong, padded plain mailing bag or in a tough strong secure box for larger orders. Visit our delivery information page for examples of our discreet packaging.
Do You Trade Rent Or Sell My Details To Other Companies?
NEVER. We are well aware that many of our competitors do trade their files and mailing lists with others. You have our assurance that we NEVER HAVE AND NEVER WILL share your details with any other companies.
How Quickly Can I Expect To Receive My Order?
Unlike affiliate or drop-ship stores, which don't carry any stock themselves - we have our own fully stocked warehouse, with thousands of sex toys ready for immediate delivery.
We have a number of delivery options for you to choose, including next day delivery - so potentially, orders submitted online using a credit card (before noon) could be with you the next day!
Standard shipping usually takes from 2-5 days depending on the time of year (and subject to any postal disruption caused by, for example, bad weather or industrial action.) Whilst we usually despatch your order within 24 hours (except next day delivery which goes out the same day,subject to items being in stock) once your order has left us it is in the hands of the Royal Mail, it becomes their responsibility to deliver your order within the Royal Mail`s stated delivery guidelines.
What If An Item Is Unsuitable, Can I Exchange It?
YES. If anything you order is the wrong size, colour etc then we will happily exchange it. You have a cooling off period of 7 working days.
For obvious hygiene reasons, sex toys must not have been removed from their hygienic wrapper. Any items deemed to have been used or removed from their hygiene wrapping cannot be exchanged because of personal hygiene safety. This does not affect your statutory rights.
What Happens If An Item Is Faulty?
Firstly - this is VERY rare. We have selected suppliers who manufacturer robust and reliable sex toys - our prices may be cheap, but the quality of our products certainly isn't!
However, in the unlikely event that your goods are faulty - first of all, contact our customer services department by phone or email. They will give you instructions on how to return the item to us, using our unique FREEPOST address. The despatch note you receive explains our return proceedure, its easy and hassle free. Once we have received the faulty item, we will exchange, credit or refund you.
Will I Get Pestered With Unwanted Mail From You?
NO. We do not send out material to you unless you have indicated to us that you wish to receive special offers, newsletters or our latest catalogue. We respect your privacy, the last thing we want to do is upset you by sending material you dont want, it`s also a waste of our time and money too. If you do receive anything from us which is not wanted, simply tell us to remove you from our mailing list and we will carry out your request immediately.
Our mailing list and newsletter operates on a strictly 'opt-in' basis, to comply with latest legislation.
If I Pay Credit Card Will My Statement Show What I Have Ordered?
No. Our credit card payments are securely processed through Lloyds TSB Bank and are shown as 'Magic Moments' on your statement. Neither the bank, nor your statement show details of the type of, or products that you have ordered. You can order in the strictest confidence.
Do You Send Goods On Approval?
No. Any goods we despatch must be paid for at time of order. Also we do not operate a cash on delivery service.
How Often Do You Launch New Products?
We have an experienced team dedicated to searching the world for new products. When a new product is discovered or submiited to us by a manufacturer, we test it first. If it passes our rigorous testing proceedures we then offer the product to you our customer.
New products are arriving to us on a weekly basis, this keeps our testers busy - a tedious job but somebody has to do it! So on average new products once tested get added to our website every few weeks.
Check out the latest sex toys on our new products page. Its a good idea to BOOKMARK this page as the pages change regularly.
Are You Really The Lowest Sex Toys Supplier In The UK?
Essentially yes, but here's the deal. Whenever any company makes a claim like this, someone somewhere will reduce their prices just to prove us wrong. We check our competitors prices regularly and our policy has always been to be very competitive in the sex toys industry, if we discover one of our products is cheaper elsewhere we will reduce our price accordingly. Our massive buying power and the fact we have been trading over 25 years allows us to do this. Our LOWEST PRICE GUARANTEE also ensures you pay the lowest price. If you spot an identical product we sell cheaper elsewhere we guarantee to beat the price! We cant be fairer than that can we?
Check our Price Promise Details
Do You Offer Sexual Advice?
Although we are not a substitute for medical advice, we're happy to offer you the benefit of our 25 years in the business. For example, things like lack of sex drive, impotency, premature ejaculation, vaginal dryness, or just suggestions on ways to improve lovemaking are the sorts of things we'll try and help you with whenever we can.
But we are obliged to point out that we are not sexual therapists so any advice given is for help and guidance only. A persistent sexual problem should always be discussed with your Doctor.
Do You Offer Credit Facilities For The Purchase Of Sex Toys?Unfortunately, the cost of providing such facilities, even for larger purchases, is not economically viable.
How Do I Place My Order?
It's as easy as 1-2-3.
1. Find the products you're interested in, click the BUY NOW button. The product will be added to your shopping basket
2. Either continue shopping and add more products to your basket
3. If you have finished shopping, click the CHECKOUT BUTTON. When you click on checkout you will be taken to a page to complete your name address details, then onto a secure page to enter your credit card details. Its as simple as that to order!
If you'd prefer to order by phone, simply follow the instructions above, print off the page of products you wish to order or write down the product code numbers and phone 01424 446464
Orders can be also be faxed on 01424 201647.
Our postal address is:
How Can I Pay?
CREDIT OR DEBIT CARDS. You can use most major credit and debit cards (All Visa and Mastercards are accepted). Sorry we do not accept Diners, American Express, Solo or Electron Cards.
CHEQUE OR POSTAL ORDER. Please make payable to "magic Moments". Send to the postal address above.
CASH PAYMENTS. We accept payment by cash, sterling only, no foreign currency. If you send cash, for your own protection please ensure any cash is sent by REGISTERED POST only, you will obtain a receipt from The Post Office. Keep this receipt safe as it may be needed in the event of a claim for non delivery. If you choose to send cash without using registered post, we cannot be held responsible for any loss or non delivery.
Any Other Questions?
As a first time buyer of sex toys, we have tried to answer as many questions here as possible to help you. However, if you have a question which is not shown here please feel free to contact us in complete confidence for a prompt reply to your query. Alternatively, phone our Customer Services on 01424 446464 they are friendly, discreet and helpful and there is no pressure or obligation to purchase.